Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our ventilation business. Your properly installed and weather sealed vent is guaranteed for the life of the home.

Need to Return a product

To return a product at Whitfield Vents, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department david@whitfieldvents.com , or by telephone. NO returns of any type will be accepted without an RMA.

To request a return:
By phone: 903-734-4523
Monday - Friday: 9 a.m. - 5 p.m. CST

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Nature of the problem

In general, Whitfield Vents (at our option) accepts returns on stock (not custom designed or special sized*) uninstalled vents within 30 days for a cash refund. However, Whitfield Vents reserves the right to authorize product returns on installed vents beyond 30 days from the invoice date. IF the product is accepted for return after 30 days, credit will be issued toward future product purchases.

*Note: Newly purchased uninstalled custom designed/sized vents usually cannot be exchanged or returned.  Please double check your dimensions; let us walk you through the measuring process if needed.